FAQ

GENERAL QUESTIONS

Q: How do I place an order?
Browse the catalog, add products to your cart, and proceed to checkout. You can also save your cart or request a quote if needed.

Q: I forgot my password or can’t log in.
Click “Forgot Password” on the login page to reset. If you're still having trouble, email sales@mekasensoryplay.com.

Q: Can I reorder from a past order?
Yes! Go to “Orders” in your dashboard and select items from a past order to reorder quickly.

Q: Can I download a copy of your W-9?
Yes — log in and check under the “MORE” section. You can also email sales@mekasensoryplay.com to request one.

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FOR SCHOOLS & INSTITUTIONAL BUYERS

Q: Is there a minimum order?
Yes, MEKA has a minimum order value of $500 for business customers. For orders under $500, please use MEKA website for purchasing at www.mekasensoryplay.com.

Q: Can I place a purchase order (PO)?
Yes — after approval, you can check out using a PO or email your PO to sales@mekasensoryplay.com.

Q: How do I apply for net terms?
Request payment terms when signing up, or email us with your info. We offer flexible terms.

Q: Can I apply my tax-exempt status?
Yes — upload your certificate during registration or within your account dashboard. We’ll verify and apply it to your orders.

Q: I need a quote before ordering. How do I get one?
You can click “Quotes” on the Home Screen and Request a Quote, or email sales@mekasensoryplay.com for personalized support.

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FOR WHOLESALE CUSTOMERS

Q: Is there a minimum order?
Yes, MEKA has a minimum order value of $500 for wholesale customers.

Q: Can I order through Faire instead?
Yes — MEKA is available on Faire.com.

Q: What’s your typical shipping turnaround?
Most orders ship within 2–3 business days. You’ll get tracking details once your order ships.

Q: Can I download product images for my store or website?
Yes — email sales@mekasensoryplay.com to request our retailer media kit and product images.